INTRODUCTION TO QUALITY MANAGEMENT
Historical evolution of approaches to quality management. The eight management system principles.
OVERVIEW OF ISO9000
Requirements and interpretation of ISO 9001:2000
* Use of ISO 9000:2000 and ISO 9004:2000 to enhance understanding of ISO 9001:2000 requirements.
* Recognise how eight management system principles underpin the structure and requirements of ISO 9001:2000.
INTRODUCTION TO AUDITS AND INTERNAL AUDIT MANAGEMENT & PERFORMANCE
* The purpose of quality management system documentation, the benefits of documenting the quality management system and the need for the quality management system documentation to suit organisation?Ccedil;s culture and mode of operation
* The concept of an audit, its purpose as a management tool and the benefits of conducting audits.
* The concept of a nonconformity, the need of positive approach to nonconformity and the importance of proper reporting of nonconformity.
* The roles and responsibilities for handling the nonconformity detected during the audit.
* The importance of managing the audit, the various stages of the audit and their function and the importance of effective planning and preparations for the audit including the necessity of precise determination of audit scope. * The system approach to an audit and in particular the importance of the structure of the quality management system, its processes, their sequence and interaction for effective management of internal audit programmes. * The concept of system mapping and its benefits in planning an effective internal audit programme. * The characteristics of an audit report that bear on its quality and the the need and importance of positive reporting the audit results. * The importance and nature of effective communication in the audit process together with the possible obstructions or barriers to effective communication including psychological issues and cultural sensitivities.
